Terms of service

These Terms & Conditions govern your use of the SIAMLAMOON CANDLE website and your purchase of products from us. By accessing our website, placing an order, or purchasing our products, you agree to these Terms & Conditions.

1. General

This website is operated by SIAMLAMOON CANDLE. Throughout the website, the terms “we,” “us,” and “our” refer to SIAMLAMOON CANDLE.

By using this website, you confirm that you have read, understood, and agreed to these Terms & Conditions, together with any other policies made available on our website, including our Privacy Policy, Shipping Policy, and Refund Policy.

Nothing in these Terms & Conditions is intended to limit any rights you may have under applicable consumer protection laws.

2. Products

SIAMLAMOON CANDLE offers scented candles and related products. Some of our products are handmade or produced in small batches.

We make reasonable efforts to display product descriptions, photographs, colors, dimensions, scents, and other information as accurately as possible. However, due to the handmade nature of our products, natural variations in materials and production batches, as well as differences in lighting, photography, and screen settings, the actual color, appearance, finish, or other characteristics of a product may vary slightly from what is displayed on our website.

Minor variations resulting from the handmade nature of our products are not necessarily considered defects.

Product availability is subject to change without notice.

3. Orders and Order Confirmation

When placing an order, you are responsible for ensuring that all information provided, including your name, contact information, shipping address, and order details, is complete and accurate.

An order will be processed after successful payment confirmation.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

  • a product is unavailable or out of stock;

  • the price or product information contains an obvious error;

  • payment cannot be verified;

  • the information provided for the order is incomplete or incorrect; or

  • we reasonably suspect fraudulent, unauthorized, or unlawful activity.

If an issue affects your order, we will make reasonable efforts to contact you using the information provided at checkout.

Where appropriate, we may offer an alternative product, revised order details, or a refund for the affected product or order.

Changes to an order may affect production, processing, and delivery timelines.

4. Prices and Payment

Prices are displayed in the currency indicated on the website at the time of purchase.

All orders must be paid in full before they are prepared for shipment unless another payment arrangement is expressly offered by SIAMLAMOON CANDLE.

Payment methods available at checkout may be provided or processed by Shopify and/or third-party payment service providers. Your use of those payment methods may also be subject to the respective provider’s terms and privacy practices.

We reserve the right to correct genuine pricing, product information, or listing errors. If an error affects an order you have already placed, we will contact you before proceeding where required.

5. Shipping and Delivery

Orders are processed and shipped according to the shipping methods and estimated timelines provided on our website or during checkout.

Any delivery date or timeframe provided is an estimate unless expressly stated otherwise. Delays may occur due to circumstances outside our reasonable control, including courier delays, weather conditions, public holidays, customs procedures, or transportation disruptions.

Customers are responsible for providing complete and accurate delivery information. Additional costs resulting from an incorrect or incomplete address provided by the customer may be the customer’s responsibility to the extent permitted by applicable law.

Please refer to our Shipping Policy for further information regarding order processing, shipping, and delivery.

6. Returns, Refunds, and Cancellations

Returns, refunds, exchanges, and order cancellations are handled according to our Refund Policy and applicable law.

Please review the Refund Policy before completing your purchase.

Nothing in these Terms & Conditions or our Refund Policy excludes or restricts any consumer right or remedy that cannot legally be excluded under applicable law.

7. Candle Safety and Proper Use

SIAMLAMOON CANDLE products may involve an open flame and must be used responsibly.

For your safety:

  • Never leave a burning candle unattended.

  • Keep burning candles away from children and pets.

  • Keep candles away from curtains, paper, fabrics, decorations, and other flammable materials.

  • Place candles on a stable, level, and heat-resistant surface.

  • Keep candles away from drafts and sources of airflow.

  • Do not move or handle a candle while it is burning or while the wax or container is hot.

  • Do not burn a candle continuously for more than 4 hours at a time.

  • Stop using a candle if the container becomes damaged or otherwise unsafe to use.

  • Follow any additional safety or care instructions supplied with the product or displayed on its packaging.

SIAMLAMOON CANDLE is not responsible for loss, injury, or damage caused by misuse of a product, failure to follow provided safety instructions, or use of a product in a manner for which it was not intended, to the extent permitted by applicable law.

8. Intellectual Property

Unless otherwise stated, all content made available through this website, including photographs, product images, graphics, logos, branding, written content, artwork, designs, videos, and other original materials, is owned by or licensed to SIAMLAMOON CANDLE and is protected by applicable intellectual property laws.

You may access and use this website for personal, non-commercial purposes.

You may not reproduce, copy, republish, distribute, modify, sell, commercially exploit, or otherwise use our protected content without our prior written permission, except where such use is permitted by law.

SIAMLAMOON CANDLE reserves the right to take appropriate legal action in response to unauthorized use or infringement of its intellectual property rights.

9. Website Use

You agree not to use this website:

  • for any unlawful or fraudulent purpose;

  • to violate the rights of another person or entity;

  • to transmit viruses, malicious code, or other harmful material;

  • to interfere with the security, functionality, or operation of the website;

  • to collect or misuse another person’s personal information; or

  • to attempt to gain unauthorized access to the website, related systems, accounts, or services.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms & Conditions have been violated.

10. Third-Party Services and Links

Our website may use or provide access to third-party services, including payment providers, shipping providers, social media platforms, applications, and other services integrated with Shopify.

Third-party websites and services operate independently from SIAMLAMOON CANDLE and may be governed by their own terms, conditions, and privacy policies.

To the extent permitted by applicable law, SIAMLAMOON CANDLE is not responsible for the independent content, availability, policies, security, or practices of third-party websites or services.

11. Personal Information

Personal information submitted through our website is collected, used, stored, and otherwise handled in accordance with our Privacy Policy and applicable data protection laws.

Please review our Privacy Policy for further information about how we handle personal information.

12. Limitation of Liability

We make reasonable efforts to ensure that the information presented on our website is accurate, complete, and current. However, we do not guarantee that the website will always be uninterrupted, error-free, or completely free from technical issues.

To the maximum extent permitted by applicable law, SIAMLAMOON CANDLE will not be liable for indirect, incidental, or consequential losses resulting from circumstances outside our reasonable control or from improper or unintended use of our products.

Nothing in these Terms & Conditions excludes or limits any liability or consumer right that cannot lawfully be excluded or limited.

13. Force Majeure

SIAMLAMOON CANDLE will not be responsible for delays or failure to perform our obligations where caused by circumstances reasonably beyond our control, including natural disasters, severe weather, transportation disruptions, governmental actions, public emergencies, labor disruptions, telecommunications failures, or interruptions affecting third-party service providers.

We will make reasonable efforts to resume normal service as soon as reasonably practicable.

14. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of the Kingdom of Thailand, without limiting any mandatory consumer rights that may apply under applicable law.

15. Changes to These Terms

SIAMLAMOON CANDLE may update or modify these Terms & Conditions from time to time to reflect changes to our business, products, services, website, or applicable legal requirements.

Any updated Terms & Conditions will become effective when published on this website unless otherwise stated or required by applicable law.

We encourage you to review these Terms & Conditions periodically.

16. Contact Us

If you have any questions about these Terms & Conditions, your order, or our products, please contact us:

SIAMLAMOON CANDLE
Email: siamlamooncandle@gmail.com