Shipping policy
At SIAMLAMOON CANDLE, each order is carefully prepared and packaged before shipment. We currently offer delivery within Thailand and international shipping to selected destinations.
1. Order Processing
As our candles are handmade, processing time depends on whether the item is currently available in our limited ready-to-ship stock or needs to be made to order.
In Stock: 2–3 Business Days
To help preserve the freshness of both the product and fragrance, we keep limited ready-to-ship stock, with a maximum of 5 pieces per scent. If your order is available from existing stock, it will normally be prepared and shipped within 2–3 business days.
Made to Order: 5–7 Business Days
If an item is not currently in stock, it will be handmade to order and normally prepared for shipment within 5–7 business days.
Processing times may vary during holidays, high-volume periods, or other circumstances affecting production.
Please note that processing time is separate from shipping time. The estimated delivery times below begin after your order has been prepared and handed over to the carrier.
If you need to modify or cancel your order, please contact us as soon as possible. Once an order has been shipped, it can no longer be modified or cancelled.
If you change your mind and request to cancel an order after payment has been completed, payments are non-refundable, subject to any rights or remedies that cannot be excluded under applicable law. Please review your order carefully before completing checkout.
2. Shipping Fees
Shipping fees are calculated in real time at checkout based on factors including the actual weight of your order and its destination.
The shipping options and rates displayed at checkout will depend on the services available for your order.
3. Shipping Within Thailand
Orders delivered within Thailand are primarily shipped via Thailand Post EMS.
After your order has been processed and dispatched, the estimated shipping time is:
Thailand: 1–3 business days
This estimate does not include the processing time described in Section 1.
Delivery times are estimates and may vary due to public holidays, weather conditions, carrier operations, local delivery conditions, or other circumstances outside our reasonable control.
4. International Shipping
SIAMLAMOON CANDLE currently offers international shipping to selected destinations, including:
- United States
- Canada
- South Korea
- Japan
- Australia
- United Kingdom
- Singapore
- Taiwan
- Malaysia
- Germany
For these listed destinations, estimated shipping time after dispatch is generally:
7–14 business days
For other international destinations where shipping is available at checkout, estimated shipping time is generally:
14–30 business days
These estimates exclude the processing time described in Section 1 and are not guaranteed delivery dates. International delivery may take longer due to customs clearance, weather, carrier-related delays, public holidays, local delivery conditions, or other circumstances outside our reasonable control.
Available international shipping services may depend on the size, weight, destination, and other characteristics of your order.
We generally use:
Thai Post ePacket
For eligible smaller parcels weighing up to 2 kg, subject to carrier requirements and service availability for the destination.
EMS World
For larger or heavier parcels, or where EMS World is the more appropriate available service for the order and destination.
The shipping service used for an order may be determined according to parcel size, weight, destination, and carrier requirements.
5. Shipping Management
We use SHIPPOP to assist with shipping and logistics management.
Orders may be processed through SHIPPOP and fulfilled using the applicable carrier and shipping service, including Thailand Post EMS, Thai Post ePacket, or EMS World.
6. International Duties, Taxes, and Customs
International orders may be subject to import duties, customs fees, taxes, VAT, or other charges imposed by the destination country's customs authorities.
Unless otherwise stated at checkout, all import duties, customs taxes, fees, and other charges assessed by the destination country are the responsibility of the recipient and are not included in the product price or shipping fee paid at checkout.
Customs procedures may also cause delivery delays. SIAMLAMOON CANDLE does not control customs processing, charges imposed by customs authorities, or the time required for customs clearance.
Customers are responsible for ensuring that products ordered from our website may legally be imported into their destination country.
7. Shipping Address
Customers are responsible for providing a complete and accurate shipping address, recipient name, phone number, and other required delivery information when placing an order.
Please review your delivery information carefully before completing checkout.
If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that an address or other delivery information can be changed after an order has been processed or handed over to the carrier.
If a parcel is returned, delayed, or requires additional delivery charges because of incorrect or incomplete information provided by the customer, additional shipping costs may be the customer's responsibility to the extent permitted by applicable law.
8. Delivery and Tracking
Where tracking is available, tracking information will be provided after your order has been shipped using the contact information submitted with your order.
Tracking updates and estimated delivery dates are provided by the applicable shipping carrier and may not update immediately after dispatch.
Once a parcel has been handed over to the carrier, actual delivery timing may be affected by carrier operations, customs clearance, weather, public holidays, local delivery conditions, or other circumstances outside our reasonable control.
If you experience an issue with your delivery, please contact us and we will provide reasonable assistance in checking the shipment with the relevant carrier.
9. Damaged or Incorrect Orders
If your order arrives damaged during shipping or you receive an item different from what you ordered, please photograph the product and parcel packaging immediately and contact us within 48 hours of receiving your order.
Please include your order number, photographs of the affected item and packaging, and, if available, an unboxing video.
Claims involving damaged or incorrect products will be handled in accordance with our Return & Refund Policy.
10. Shipping Origin
Orders are dispatched from Bangkok, Thailand.
Our current shipping origin is:
SIAMLAMOON CANDLE
69/93 Aspire Sukhumvit 48
Phra Khanong, Khlong Toei
Bangkok 10110
Thailand
Please do not send returns to this address without contacting us first. If a return is required, we will provide the appropriate instructions.
11. Changes to Shipping Availability
Shipping destinations, carriers, services, rates, processing times, and availability may change from time to time due to carrier restrictions, service availability, regulatory requirements, holiday periods, or other operational circumstances.
SIAMLAMOON CANDLE reserves the right to update available shipping methods or destinations where reasonably necessary.
12. Contact Us
If you have questions regarding shipping, delivery, or an existing order, please contact:
SIAMLAMOON CANDLE
Email: siamlamooncandle@gmail.com