Refund policy

At SIAMLAMOON CANDLE, each item is handmade and crafted to order with care. Because of the handmade and made-to-order nature of our products, we do not accept returns or exchanges for change-of-mind reasons, including personal preferences regarding scent, color, size, or appearance, except where required by applicable law.

Damaged or Incorrect Items

We will assist you if:

Your item was damaged during shipping; or
You received an item different from what you ordered.

For items damaged during shipping, please provide clear photographs showing the damage and the parcel packaging. If available, an unboxing video may also be provided to help us inspect the issue and process any applicable shipping claim more efficiently.

How to Report an Issue

If your order arrives damaged or you receive an incorrect item:

Take clear photographs of the product and parcel packaging as soon as possible after receiving your order.
Contact us by email within 48 hours of receiving your order.
Include your order number, a description of the issue, and clear photographs showing the product and packaging.
If available, you may also include an unboxing video.

Please contact us at:

siamlamooncandle@gmail.com

Please keep the affected product and its original packaging until we have reviewed your claim.

For eligible claims reported within the 48-hour period, you are not required to return a damaged item unless we specifically request otherwise. If a return is required as part of resolving an eligible claim, we will provide you with further instructions.

Claims Reported After 48 Hours

If a shipping-damage issue is reported after the 48-hour notification period, SIAMLAMOON CANDLE will review the request on a case-by-case basis.

Where we agree to provide a replacement for an issue reported after this period, any return shipping costs that may be required will be the customer's responsibility, except where otherwise required by applicable law.

We may be unable to approve claims where there is insufficient evidence to determine that the item was damaged during shipping or that an incorrect item was received.

Replacement

Once we have reviewed the information provided and confirmed that:

the item was genuinely damaged during shipping; or
an incorrect item was sent,

SIAMLAMOON CANDLE will provide a replacement item at no additional product cost, subject to product availability.

As our products are handmade and crafted to order, replacement items may require additional production time before shipment. We will provide relevant information regarding the replacement once your claim has been approved.

If the original item is unavailable, we will contact you to discuss an appropriate alternative or other remedy in accordance with applicable law.

Handmade Product Variations

Please note that our products are handmade. Slight variations in color, finish, shape, texture, scent characteristics, or other handcrafted details may naturally occur between individual pieces.

Minor handmade variations that do not affect the intended function or quality of the product are not considered damage or defects and are not eligible for return or exchange solely on that basis.

Non-Returnable Change-of-Mind Purchases

Because our products are handmade and crafted to order, we do not accept returns or exchanges solely because you:

changed your mind after purchasing;
selected the wrong product or variation;
no longer want the product; or
have a personal preference regarding scent, color, appearance, or other subjective characteristics.

Please review all product information carefully before placing your order.

Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or modify any rights or remedies that cannot legally be excluded under applicable consumer protection laws.