Privacy policy

At SIAMLAMOON CANDLE, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, communicate with us, or otherwise use our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with SIAMLAMOON CANDLE, we may collect the following types of personal information:

Information You Provide to Us

When you place an order, contact us, or otherwise provide information through our website, we may collect:

  • Full name

  • Shipping and billing address

  • Phone number

  • Email address

  • Order and purchase details

  • Products purchased

  • Delivery information

  • Communications and customer service inquiries

  • Other information you voluntarily provide to us

Payment Information

Payments made through our website may be processed by Shopify and/or third-party payment service providers.

Payment information required to complete your transaction is handled by the relevant payment provider according to its own privacy and security practices.

SIAMLAMOON CANDLE does not directly receive or store your complete payment card details where those details are processed by a third-party payment provider.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies and similar technologies. This may include:

  • IP address

  • Browser and device information

  • Pages viewed

  • Time spent on the website

  • Referring pages or websites

  • Click and browsing behavior

  • Shopping and checkout interactions

  • General website usage information

We may use services such as Google Analytics and Meta Pixel to help us understand how visitors interact with our website and how our advertising performs.

2. How We Use Your Information

We may collect and use personal information for purposes including:

  • Processing and fulfilling your orders

  • Arranging shipping and delivery

  • Providing order confirmations and updates

  • Communicating with you regarding your order or inquiry

  • Processing payments and transactions

  • Providing customer service

  • Preventing or detecting fraudulent or unauthorized transactions

  • Maintaining and improving our website and services

  • Understanding how customers use our website

  • Analyzing website traffic and performance through Google Analytics

  • Measuring and improving advertising campaigns on platforms such as Facebook and Instagram through Meta Pixel

  • Showing advertising that may be more relevant to your interests, where permitted

  • Improving our products and customer experience

  • Providing promotions or marketing communications where permitted by applicable law and according to your communication preferences

  • Supporting the future development of customer features, such as a membership or rewards program, if introduced

  • Maintaining business, accounting, tax, and transaction records

  • Complying with applicable laws, regulations, and lawful requests

Where applicable, we process personal information based on an appropriate legal basis, such as fulfilling our contractual obligations to you, complying with legal obligations, pursuing legitimate business purposes, or obtaining your consent where consent is required.

3. Shopify

Our online store is hosted on Shopify, which provides the e-commerce platform that enables us to offer and sell our products online.

As part of operating our store, Shopify may process personal information relating to website visitors and customers in order to provide its platform, checkout, security, and other e-commerce services.

Shopify's handling of personal information is also subject to its own applicable privacy practices and policies.

4. Google Analytics and Meta Pixel

We may use Google Analytics to understand how visitors interact with our website. Google Analytics may collect information about website activity through cookies and similar technologies.

We may also use Meta Pixel to understand customer interactions with our website, measure the effectiveness of advertising, build advertising audiences, and deliver more relevant advertising through Meta platforms such as Facebook and Instagram.

The information collected through these technologies may be processed by Google or Meta according to their respective privacy policies and settings.

Where required by applicable law, non-essential analytics or advertising technologies will be used subject to your consent or available privacy choices.

5. How We Share Personal Information

We may share personal information only where reasonably necessary to operate our business, provide our services, fulfill orders, comply with legal requirements, or for the purposes described in this Privacy Policy.

This may include sharing information with:

  • Shopify, as our e-commerce platform provider

  • Shipping and courier companies, for order delivery

  • Payment processors and payment service providers

  • Google, including through Google Analytics, for analytics and related services

  • Meta, including through Meta Pixel, for advertising measurement and related services

  • Technology, website, hosting, security, or other service providers that support the operation of our business

  • Government authorities, regulators, courts, or other parties where disclosure is required by applicable law

We only provide service providers with information reasonably necessary for the relevant service or purpose.

SIAMLAMOON CANDLE does not sell or rent your personal information to third parties for their independent marketing purposes.

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate the website, remember certain preferences, understand website usage, improve performance, and support analytics and advertising.

These technologies may include cookies associated with:

  • Shopify and essential store functionality

  • Google Analytics

  • Meta Pixel

  • Other services necessary to operate and improve our online store

Some cookies are necessary for the website to function properly, while others may be used for analytics, personalization, or advertising.

Where required by applicable law, you may be provided with choices regarding non-essential cookies.

You may also manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality, checkout features, preferences, analytics, or the relevance of advertising you see.

7. Marketing Communications

Where permitted by applicable law, we may use your contact information to send you information about SIAMLAMOON CANDLE, including products, promotions, or other relevant updates.

Where consent is required, we will obtain your consent before sending such communications.

You may withdraw your consent or unsubscribe from marketing communications using the unsubscribe method provided in the communication or by contacting us.

Transactional communications relating to an order, payment, delivery, customer service request, or other necessary service may still be sent even if you choose not to receive marketing communications.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining appropriate business and transaction records, resolving disputes, preventing fraud, and complying with legal, accounting, or tax obligations.

The applicable retention period may vary depending on the type of information and the legal or business purpose for which it is retained.

When personal information is no longer reasonably required, we will take appropriate steps to delete, anonymize, or otherwise handle it in accordance with applicable law.

9. Data Security

We take reasonable administrative, organizational, and technical measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Our website also relies on Shopify and other third-party service providers to provide appropriate technical and security infrastructure.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

10. International Data Transfers

Some of our service providers, including Shopify, Google, Meta, payment providers, or other technology providers, may process or store personal information in countries outside Thailand.

Where personal information is transferred internationally, we take reasonable steps, where required, to ensure that the transfer is handled in accordance with applicable data protection requirements.

Third-party providers may also apply their own safeguards and privacy practices to information processed through their services.

11. Your Privacy Rights

Depending on applicable law and the circumstances, you may have rights regarding your personal information, including the right to:

  • Request access to your personal information

  • Request correction of inaccurate or incomplete information

  • Request deletion or erasure of personal information where applicable

  • Request restriction of certain processing

  • Object to certain processing

  • Request transfer or portability of personal information where applicable

  • Withdraw consent where processing is based on your consent

  • Lodge a complaint with the relevant data protection authority

Certain rights may be subject to exceptions or limitations under applicable law, including where we are required to retain information for legal, tax, accounting, fraud-prevention, or contractual purposes.

To exercise a privacy right or make a privacy-related request, please contact us at:

siamlamooncandle@gmail.com

We may need to verify your identity before completing certain requests.

12. Advertising and Privacy Choices

You may be able to control how advertising platforms use information to personalize advertisements through the privacy and advertising settings provided by those platforms.

You can manage your advertising preferences through Meta's Ad Preferences and your privacy and advertising settings through your Google Account.

You may also manage cookies through your browser or any cookie/privacy controls made available on our website.

13. Children's Privacy

Our website and products are not specifically directed toward children.

We do not knowingly collect personal information from children in a manner prohibited by applicable law. If you believe that a child has provided us with personal information improperly, please contact us so that we can review the matter and take appropriate action.

14. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites, applications, payment services, social media platforms, or other services.

These third parties operate independently and may have their own privacy policies and practices. SIAMLAMOON CANDLE is not responsible for the privacy practices of independent third-party websites or services.

We encourage you to review their privacy policies before providing personal information to them.

15. Thailand Personal Data Protection

SIAMLAMOON CANDLE handles personal information in accordance with applicable data protection requirements, including Thailand's Personal Data Protection Act B.E. 2562 (2019) (PDPA), where applicable.

Where consent is legally required for a particular activity, you may withdraw that consent in accordance with applicable law. Withdrawal of consent does not affect processing that was lawfully carried out before the withdrawal.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.

Any updated version will become effective when published on this website unless otherwise stated or required by applicable law.

We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have questions about this Privacy Policy, how we handle your personal information, or would like to exercise your privacy rights, please contact:

SIAMLAMOON CANDLE
Email: siamlamooncandle@gmail.com